Phone AI Engineering
Your customers don't want to press 1 for billing.
There's a better way.
Hear the difference: (775) 376-7929. Call my demo and hear voice AI replace the IVR your customers complain about.
HIPAA-eligible builds available. Click-through BAA in hours, not quarters.
The Problem
Customers hate phone trees.
Your business pays the cost.
Inbound calls hang up.
Press 1 for billing, press 2 for sales, press 3 to wait on hold. Customers abandon calls before reaching anyone. Every abandoned call is a customer who tried and gave up.
Outbound transfers fail.
Your dialer hands off to a human, the human is not there, the call drops. The dashboard counts a transfer; the customer counts a hang-up. The gap between those numbers is your real conversion rate.
After-hours goes to voicemail.
A customer calls at 8 PM with a problem you could solve in two minutes. They leave a message. By Monday they have already moved on.
The Alternative
Voice AI lets your customers
just talk.
No menus. No press 1 for X. The agent answers, transfers, schedules, qualifies, whatever the caller came for. Inbound and outbound. Your customers experience a conversation, not a navigation.
I work with teams doing anywhere from 100 calls a week to 10,000+ calls a day. Pay-as-you-go platform. Pay-as-you-go engineering.
The agent that picks up was built on the same stack I deploy for clients.
The Proof
Boost Health Insurance · public Upwork review
"Cameron did excellent work on our voice AI project. He reworked our existing setup for noticeably better performance, built out live reporting so we could track stats in real time, and added quality control to distinguish real human transfers from voicemails. He also migrated us to a new dialing system and built a second bot to work around limitations we were hitting on the original platform."
We ended up doubling our transfer rate ahead of target.
"Cameron is genuinely easy to work with. He communicates clearly, gives helpful context around any issue that comes up, responds quickly, and stays solutions-focused."
Boost Health Insurance
Honest Limitations
Phone AI is not right for every situation.
I will tell you if it's right for you.
I have listened to thousands of conversations. The shorter the call, the better it works.
- Knowledge base search
- Transactional confirmations
- Complex discovery calls
- Emotionally sensitive situations (complaints, escalations)
- Multi-step problem solving that requires judgment
The technology can do almost anything. That does not mean it should. The impact on the human experience is real.
If phone AI does not fit your operation, I will tell you. That is part of the work.
The Person Doing The Work
Before code, I spent 15 years managing client relationships. You get someone who understands the system AND the business problem it's supposed to solve. I ship fast, test with real data, and tell you when phone AI isn't the right fit.
I work with teams doing anywhere from 100 calls a week to 10,000+ calls a day. Production phone AI, custom API triggered calls, compliant architecture, real-time analytics. The person you talk to in the assessment is the person who builds and runs your phone AI.
No junior staff. No subcontractors. No account manager layer.
- Conversational AI in production
- API triggered intelligent agents
- Integrates with the phone system you already have
- Compliant architecture
- Real-time analytics
"Cameron did excellent work on our voice AI project. He reworked our existing setup for noticeably better performance, built out live reporting so we could track stats in real time, and added quality control to distinguish real human transfers from voicemails. We ended up doubling our transfer rate ahead of target."
Boost Health Insurance
"Cameron was exceptionally effective at helping us scope AI correctly, where it adds real value and where rules-based structure is the better solution. His guidance reduced build risk, clarified MVP priorities, and helped our team move faster with more confidence. He's sharp, pragmatic, and focused on shipping cleanly rather than over-engineering."
Eric Kaplan, CEO, Foundry
Book A Working Session
Not sure how phone AI fits
into your operation?
Tell me about your call volume and what is not working.
I will give you an honest answer in an hour.